Communication
Auto SMS
Reach donors where they actually look
Auto SMS uses the same event trigger system as Auto Emails but delivers through text messages -- reaching donors on the channel they check most frequently. Send donation confirmations, payment failure alerts, trip deadline reminders, and event updates via SMS with full opt-in management and compliance controls.
The Problem
Email open rates average 20-30%, meaning the majority of your automated messages go unread. Critical communications like payment failure alerts and trip deadline reminders need a channel donors actually check.
The Solution
With HYS Auto SMS, critical notifications reach donors via text message with 98% open rates, using the same trigger system as email so setup is fast and consistent.
How it works
Choose your trigger
Use the same event triggers as Auto Emails -- payment failures, trip deadlines, donation confirmations, and custom events.
Compose your message
Write concise SMS messages with merge fields for personalization. Preview and test before activating.
Manage compliance
Built-in opt-in management ensures donors consent to SMS communication. Opt-out requests are processed automatically.
How this feeds Aida's work queue
Every auto sms signal becomes an owned, reviewed action on your team's queue
In HelpYouServe, the context this captures lives on one record and rolls up into Aida's daily queue. Aida, your AI Development Director, turns it into an owned next action with a deadline, prepares the next step in your voice with citations, and your team reviews and approves before anything goes out. Aida adds development capacity, she does not replace your team.
HelpYouServe is the platform underneath: donor records, giving pages, sponsorships, communications, reporting, tasks, approvals, and audit history on one system.
Source context, owner, deadline, AI draft, your approval