Steven D. Mairs, MPA
P.O. Box 297 • Readfield, Maine 04355 • www.HelpYouServe.com
sdmairs@gmail.com • (207) 685-4122 • (207) 807-5397
Accomplished Project, Program and Property Manager with international field experience solid track record of success in change management, community development, systems implementation, evaluation of high-priority programs & projects. Independent decision maker and problem solver with program design and multilingual skills (basic French, Spanish, Thai, Khmer). Experience working on-site in developing countries while delivering information system installation, training, and operational consulting in support of organizational objectives. Adept at leveraging stellar communication, networking, and team building skills to forge positive and productive relationships with program stakeholders, senior government officials, and private contractors to bring about organizational and social change.
Core Competencies
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Professional Experience
Help You Serve Management Support – Readfield, Maine
Provided management support services to Directors and Senior Executives, military personnel, and private contractors operating in Africa, Asia, South America, and the Middle East (24 mos. cumulative).
Assembled, trained, and led multicultural teams of up to 10 government employees through 15 successful management projects including information systems installation and testing, local policy development and review, physical inventory, and asset identification, inspection, tracking and disposal. Created and obtained buy-in for new project recruitment processes, developed customized training programs, supervised property disposal auctions, designed and led management workshops.
Key Achievements:
Spearheaded key projects to facilitate Agency implementation of information systems worldwide; investigated compliance and performed data analysis.
Adapted readily to unforeseen changes in work plans, wide-ranging roles, living conditions, and cultural differences while on assignments in Afghanistan, Botswana, Cambodia, Jordan, Kazakhstan, Madagascar, Namibia, Nepal, Peru, Philippines, Russia, Uganda, Ukraine, South Africa and Vietnam.
Contributed to capacity building and staff development by imparting new technological awareness and skills.
Broadened data entry oversight to improve performance and accuracy, slashing data errors by as much as 25%.
Developed and edited SOPs and guidelines to facilitate effective management of assets in the field based on United States Agency for International Development (USAID) and State Department policy; clearly communicated changes to diverse departments, suppliers, and independent contractors.
Performed asset identification and inspection for multi-million dollar inventories of office, security, and telecommunications equipment and residential property; planned, managed, and certified physical inventories, preventing property loss by identifying and correcting security issues.
Led numerous digital asset management system installation projects, adeptly coordinating supply acquisitions and deliveries to drive on-time completion.
Great Angkor Tours – Phnom Penh, Cambodia 2002 - 2003
Human Resources Director and Chief Financial Officer
Founded and built business for full-service inbound travel agency, managing staff and finances as Personnel Director and Chief Financial Officer.
Directed company’s finance, marketing, and promotions, and provided customer service training and daily supervision for 14-member staff. Controlled company physical resources and procurement, handled legal interactions with local government officials, and represented company at international trade events.
Key Achievements:
Developed personnel policies as Human Resources Director.
Oversaw accounting and other financing activities.
Captured online business by designing and producing company’s Website; capitalized on effective page design to maximize search engine results.
Assembled and trained local staff to provide World Class customer service.
Drafted and edited text to 2002 catalogue to world class standards.
Coastal Fellowship Housing Program – Portland, Maine 1985 - 2000
Founder & Program Director
Established and managed core business requirements for residential community serving individuals and families recovering from addiction and chemical dependency.
Liaised effectively with Federal, state, and municipal agencies, local businesses, and non-profit organizations at every stage of business development; guided strategic planning and vision, negotiated contracts, and conducted economic and project feasibility analysis. Provided property management consulting services to investors, secured project funding, and supervised accounting staff.
Key Achievements:
Program design: Coastal Fellowship Housing - a residential treatment community in Portland, Maine.
Responsible for acquisition and disposal, strategic planning, budgets and tenant relocation.
Knowledge of Federal, State, and local laws regarding housing and landlord/tenant relations.
Led an enterprise with initial $6K capitalization to real estate development and management enterprise valued over $1M while actively participating in community and neighborhood development.
Gained extensive knowledge of building systems operation and maintenance, construction techniques, and inspection / assessment methods while overseeing 50 residential and commercial property units; organized and led renovation teams of up to 15 individuals.
Directed planning, management, procurement, and execution of maintenance and renovation projects.
Organized and led teams of up to 15 individuals.
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Previous experience as Client Services Coordinator with State of Maine, Department of Mental Health (FKA: Bureau of Mental Retardation)
Education and Credentials
Master of Public Administration (MPA) November 2006 – February 2009
Walden University – Minneapolis, Minnesota; GPA: 4.0
Pi Alpha Alpha Honors Society
Publications and Key Research Projects
Program design: Excellence in Public Service – a program to improve governance in developing countries by involving civil society
“Is Economic and Social Discrimination Codified Within US Immigration and Visa Policy?”
Article, published March 2009, PA Times Journal
“Challenges in Implementing Information Technology Systems Abroad” Research Paper, February 2009
“To What Extent Does Politics Contribute or Detract From Sound Budgeting?” Research paper, May 2008
Professional / Community Associations
American Society for Public Administration, (2007 to Present)
Central Contractor Registration (CCR) D-U-N-S Number: 15-071-8810
Member, Past Board of Directors, MainelyMen.org (1997 to 2007)
Board of Directors Chair, Port Resources Inc. (1987 to 1991)